Benefits
- Competitive salary, 13-month salary, performance bonus twice a year, health & social insurance.
- Be a part of a lively, open-minded and "no-boss" startup environment.
- Focus on your individual development.
See more benefits at our values.
Job descriptions
We are looking for Supporters who are enthusiastic and ready to challenge with exciting digital products.
You will work with other team members on the following tasks:
- Respond to feedback and support customers' requests.
- Consult and guide customers in the process of using the product, as well as provide necessary documents.
- Coordinate with team to come up with the best solution for customer's problems.
- Collect and report the problems that customers often encounter in order to give suggestions to improve the product.
- Prepare internal documents for support team and public knowledge base articles for customers.
- Manage good relationships with customers on behalf of the company, accompany customers to help them achieve the best results.
- Encourage customers to leave feedback and reviews for the products.
- Participate in the development process, give your personal opinion to improve products.
Requirement
- At least 6 months experience in frontline customer support, preferably in the technology industry.
- Great at multitasking, prioritizing, and managing time effectively.
- Good English to communicate with customers.
- Ability to fast learn and use technology.
- Ability to communicate clearly, understandably and convincingly.
- Patient and empathize with the difficulties that customers face.
- Careful and responsible.
- Have a basic knowledge of ecommerce/SaaS products is an advantage.
- Have a basic knowledge of HTML, CSS and JS is an advantage.
Ready to join?
Click "apply now" button below to fill in the application form.
(find out about our hiring flow here)
